Shipping policy

we ship from both europe and the usa, depending on your location — so your order gets to you as quickly and smoothly as possible.

all orders are processed within 1–3 business days. once shipped, you’ll receive a confirmation email with tracking details.

delivery times:
eu: approx. 2–5 business days
usa: approx. 2–6 business days
rest of the world: 5–10 business days

please note that delivery times may vary slightly depending on local postal services and customs clearance (for countries outside the eu or usa).

customs & duties
orders shipped within the eu and usa are customs-free — no surprise fees at your door. for other destinations, customs charges may apply depending on your country’s regulations.

if you have questions about shipping or tracking, feel free to contact us at hello@puandkai.com